Acquired Brain Injury Training

This course provides care staff with an understanding of acquired brain injury (ABI), its causes, effects, and the impact it can have on an individual’s physical, cognitive, emotional, and social wellbeing. Learners will gain practical strategies for supporting individuals with ABI, promoting independence, rehabilitation, and quality of life, while working collaboratively with healthcare professionals and families.

Course Summary

By the end of this course, learners will be able to:

• Define acquired brain injury and differentiate it from traumatic brain injury.
• Identify common causes of ABI, including stroke, hypoxia, infection, and trauma.
• Understand the cognitive, behavioural, physical, and emotional effects of ABI.
• Recognise the impact of ABI on daily living, relationships, and mental health.
• Apply person-centred strategies to support rehabilitation and independence.
• Communicate effectively with individuals who may have memory, speech, or behavioural difficulties.
• Respond to challenging behaviour in a positive and supportive way.
• Work in partnership with multidisciplinary teams, families, and carers.
• Understand legislation, safeguarding, and best practice guidance relating to ABI support.

Who is it for?

Care staff, support workers, nurses, and managers working in residential care, supported living, domiciliary care, and rehabilitation settings.

Particularly relevant for those supporting individuals recovering from stroke, trauma, or neurological illness.

Delivery:

Face-to-face, online, or blended learning.

Includes real-life case studies, role-play, and group discussion.

Catheter Care Training

This course equips care staff with the knowledge and practical skills to provide safe, effective, and dignified care for individuals with urinary catheters. It covers catheter types, infection prevention, monitoring, and escalation procedures, ensuring staff can confidently manage catheter care in line with CQC standards, NICE guidance, and organisational policies.

Course Summary

By the end of this course, learners will be able to:

• Define and identify the different types of catheters.
• Explain and demonstrate proper hand hygiene and infection control measures.
• Discuss basic maintenance care of the catheter including equipment and documentation.
• Discuss and locate relevant anatomical landmarks.
• Identify common complications and describe their management.

Who is it for?

Carers, support workers, nurses, and senior staff providing personal care or supporting individuals with catheters.

Delivery:

Face-to-face or workplace-based training.

Includes theory, case studies, and (where appropriate) practical demonstrations

Cerebral Palsy Awareness Training

This course provides staff with the knowledge and understanding required to support individuals living with cerebral palsy (CP). It explores the causes, types, and effects of cerebral palsy, while highlighting practical strategies for promoting independence, dignity, and quality of life. Learners will also consider how to provide person-centred care in line with CQC standards, safeguarding, and best practice guidance.

Course Summary

By the end of this course, learners will be able to:

• Understand the nature of the condition.
• Explore the different types of palsy.
• Examine the impact on the brain.
• Discuss the causes, consequences, and communication challenges associated with palsy.

Who is it for?

Carers, support workers, nurses, team leaders, and managers working in residential, domiciliary, supported living, or community settings.

Suitable for staff supporting both adults and children with cerebral palsy.

Delivery:

Face-to-face, online

Includes case studies, reflective activities, and group discussions.

Continence Care Training

This course provides staff with the knowledge and practical skills to support individuals with continence needs in a safe, effective, and respectful way. It highlights the importance of maintaining dignity, independence, and quality of life, while reducing risks of infection and complications. Learners will explore best practice in continence promotion, use of aids, and escalation of concerns in line with CQC standards and NICE guidance.

Course Summary

By the end of this course, learners will be able to:

•  Develop an understanding of the urinary system and its functions in maintaining continence.
• Recognise the anatomical and physiological aspects of the digestive system relevant to continence care.
•  Identify different types of incontinence and their underlying causes.
•  Recognise early warning signs associated with continence issues that require immediate attention.
•  Understand the principles of continence management and the importance of patient centred care.
•  Learn infection control measures to prevent urinary tract infections and other complications.
•  Develop skills in maintaining accurate and comprehensive documentation for continence care.
•  Conduct risk assessments to identify potential complications and implement preventive measures.
•  Understand the indications and contraindications for various continence care interventions.
•  Recognise the ethical and legal aspects of obtaining informed consent for continence related procedures.

Who is it for?

Carers, support workers, nurses, and senior staff working in residential, supported living, domiciliary, and community care.

Suitable for both induction and refresher training.

Delivery:

Face-to-face or workplace-based training.

Includes group discussion, case studies, and practical product demonstrations.

COPD Awareness Training

This course provides staff with an understanding of Chronic Obstructive Pulmonary Disease (COPD), its causes, symptoms, and impact on daily life. It equips learners with the knowledge and strategies to provide safe, effective, and person-centred care for individuals living with COPD, in line with NICE guidance, CQC requirements, and best practice.

Course Summary

By the end of this course, learners will be able to:

•  Develop an understanding of COPD and the impact on respiratory function.
•  Recognise the importance of infection control measures in preventing respiratory infections in individuals with COPD.
•  Learn to maintain accurate and comprehensive documentation for COPD assessments and management.
•  Develop skills in conducting risk assessments to identify potential exacerbations and implement preventive measures.
•  Understand the indications and contraindications for various COPD treatments and interventions.
•  Recognise the ethical and legal aspects of obtaining informed consent for procedures related to COPD management.
•  Become familiar with evidence-based guidelines for COPD assessment and management.
•  Demonstrate effective communication skills when educating patients and their families about COPD and self-management.

Who is it for?

Carers, support workers, nurses, and healthcare assistants working in residential care, domiciliary care, supported living, or community settings.

Delivery:

Face-to-face or online training.

Includes case studies, group discussion, and practical demonstrations (e.g., inhaler technique where appropriate).

Epilepsy Awareness & Medication Training

This course provides staff with the knowledge and practical skills to safely administer epilepsy medication, including emergency rescue treatments. It covers the different types of epilepsy, seizure recognition, safe use of buccal Midazolam and rectal Diazepam (where appropriate), and the importance of accurate documentation and escalation procedures. The training is aligned with NICE guidance, CQC requirements, and organisational policies.

Course Summary

By the end of this course, learners will be able to:

• Understand epilepsy, seizure types, and common triggers.
• Recognise the signs and stages of seizures, including when emergency intervention is required.
• Understand the purpose and effects of epilepsy medications, including daily treatments and rescue medications.
• Demonstrate safe administration of buccal Midazolam (and/or rectal Diazepam, where required).
• Follow infection prevention and control measures when administering medication.
• Recognise and respond to side effects or adverse reactions.
• Accurately record, report, and escalate medication administration in line with MAR chart and organisational procedures.
• Work within scope of role, escalating to healthcare professionals when needed.
• Promote dignity, privacy, and reassurance when supporting an individual during and after a seizure.

Who is it for?

Carers, support workers, senior care staff, and nurses supporting individuals with epilepsy in residential care, supported living, domiciliary, or community services.

Delivery:

Face-to-face

Includes demonstrations, supervised practice, and scenario-based learning.

Huntington’s Disease Awareness Training

This course provides care staff with an understanding of Huntington’s disease (HD), a progressive neurological condition that affects movement, cognition, and behaviour. Learners will explore the impact of the disease on individuals and families, alongside practical strategies to provide safe, person-centred, and compassionate care in line with CQC standards, NICE guidance, and organisational policy.

Course Summary

By the end of this course, learners will be able to:

• Define Huntington’s disease, its genetic basis, and how it progresses over time.
• Recognise the physical, cognitive, behavioural, and psychological symptoms of HD.
• Understand how Huntington’s disease affects daily living, independence, and communication.
• Apply person-centred approaches to support dignity, choice, and quality of life.
• Recognise the emotional and social impact on families and carers.
• Implement safe moving and handling practices and adapt the environment to reduce risks.
• Understand the link between HD and mental health, including managing changes in mood and behaviour.
• Work collaboratively with multi-disciplinary teams including neurologists, physiotherapists, occupational therapists, and speech and language therapists.
• Ensure accurate record keeping, safeguarding, and compliance with legal and ethical responsibilities.

Who is it for?

Carers, support workers, nurses, managers, and administrative staff in residential, supported living, domiciliary, and community care.

Delivery:

Face-to-face, online, or blended learning.

Includes case studies, reflective discussions, and scenario-based activities.

Diabetes Training Course

This course provides care staff with the essential knowledge and practical skills to understand diabetes, recognise signs and symptoms, and support individuals in managing the condition safely. It covers both Type 1 and Type 2 diabetes, associated complications, and best practice in monitoring, diet, lifestyle, and medication in line with NICE and CQC guidance.

Course Summary

By the end of this course, learners will be able to:

• Understand Diabetes (RQF): Learn what diabetes is, the different types, and the signs and symptoms of hypoglycaemia and hyperglycaemia.
• Prevention and Early Intervention of Type 2 Diabetes (RQF): Understand key risk factors and how to reduce the chances of developing Type 2 diabetes.
• Understand the Initial Care of Diabetes (RQF): Learn about health and foot care, and how to manage high-risk conditions related to diabetes.
• Understand the Treatment and Management of Diabetes (RQF): Explore medication, diet, care plans, record keeping, safe handling of clinical waste and linen, and agreed ways of working with secure information systems.
• Privacy and Dignity: Identify situations where privacy and dignity may be compromised and learn how to maintain both effectively in the care setting.
• Understand the treatment and management of diabetes (RQF)
• Demonstrate to safely administer insulin and how to monitor blood glucose level
• Understand the different types of diabetes medication, including:
• Oral medications (e.g., metformin, sulfonylureas).
• Injectable therapies (e.g., GLP-1 agonists, insulin).
• Recognise the importance of timing, dosage, and correct administration methods.
• Apply infection prevention and control measures when handling and administering medication.
• Demonstrate safe practice in insulin administration, including:
• Correct injection sites and site rotation.
• Use of insulin pens and safe disposal of sharps.
• Recognising and managing insulin errors.

Who is it for?

Carers, support workers, nurses, and senior staff working in residential, domiciliary, supported living, and community care settings.

Delivery:

Face-to-face 

Ligature Training

This course equips staff with the knowledge and skills to identify, assess, and manage ligature risks in health and social care environments. It focuses on prevention strategies, safe intervention, and post-incident responses to reduce self-harm and suicide risks, particularly in mental health, forensic, and high-risk care settings. Training aligns with NHS guidance, CQC standards, and organisational safeguarding policies.

Course Summary

By the end of this course, learners will be able to:

• Define ligature and understand how ligature risks can present in care settings.
• Recognise environmental and personal risk factors associated with ligature use.
• Carry out ligature risk assessments and contribute to environmental safety checks.
• Apply safeguarding and duty of care responsibilities in managing ligature risks.
• Respond safely and effectively to ligature incidents, including use of emergency equipment (e.g., ligature cutters, first aid, CPR).
• Follow post-incident reporting, debriefing, and reflective practice procedures.
• Promote a culture of awareness, vigilance, and proactive risk management.
• Work collaboratively with multidisciplinary teams to reduce ligature risks.
• Understand the emotional impact of ligature incidents and the importance of staff support and resilience.

Who is it for?

Support workers, nurses, managers, and staff working in mental health, forensic, supported living, residential, or community care settings.

Delivery:

Face-to-face or blended learning.

Includes case studies, reflective exercises, and (where appropriate) practical demonstrations with equipment.

Medication Management Training

This course provides staff with the knowledge and skills to handle, administer, store, and record medication safely and in line with legislation, CQC standards, and organisational policy. It emphasises accuracy, accountability, and person-centred care, ensuring that staff can confidently manage medicines while reducing risks of errors.

Course Summary

By the end of this course, learners will be able to:

• Understand the principles of safe medication management.
• Recognise different types of medication and their routes of administration.
• Apply the “5 rights” (right person, right drug, right dose, right time, right route) and extended “10 rights” of medication administration.
• Follow safe procedures for storage, disposal, and recording of medication.
• Accurately complete Medication Administration Records (MAR charts).
• Understand the difference between prescribed, over the counter, and controlled drugs.
• Recognise side effects, adverse reactions, and when to escalate concerns.
• Apply infection prevention and control measures during medication handling.
• Work within scope of role, legislation, and policies including the Medicines Act 1968 and Health and Social Care Act 2008.
• Promote independence by supporting self-administration of medication where appropriate.

Who is it for?

Support workers, nurses, managers, and staff working in mental health, forensic, supported living, residential, or community care settings.

Delivery:

Face-to-face, online or blended learning.

Includes case studies, reflective exercises, and (where appropriate) practical demonstrations with equipment.

Mental Health First Aid Training

This course provides staff with the knowledge, skills, and confidence to recognise the signs of poor mental health and respond appropriately. Learners will explore how to offer initial support, signpost individuals to professional help, and promote wellbeing in the workplace and care environments. It is designed to reduce stigma, improve early intervention, and create a culture of openness and support in line with CQC standards and Care Act 2014 responsibilities.

Course Summary

By the end of this course, learners will be able to:

• Understand what mental health is and the factors that affect wellbeing.
• Recognise early warning signs and symptoms of common mental health conditions, including depression, anxiety, stress, psychosis, and suicidal thoughts.
• Provide initial support using a structured approach such as ALGEE (Approach, Listen, Give support, Encourage professional help, Encourage self-help).
• Respond appropriately to a mental health crisis, including panic attacks, self-harm, or suicidal ideation.
• Apply active listening and non-judgemental communication skills.
• Signpost individuals to relevant professional services and resources.
• Promote a workplace and care culture that values mental health and reduces stigma.
• Reflect on personal wellbeing, resilience, and professional boundaries when providing support.

Who is it for?

Carers, support workers, nurses, managers, and all staff in care services.

Particularly relevant for staff supporting individuals with mental health conditions, but suitable for all workplaces.

Delivery:

Face-to-face, blended, or online interactive training.

Includes real-life scenarios, role-play, and reflective practice.

Multiple Sclerosis Awareness Training

This course provides staff with an understanding of Multiple Sclerosis (MS), a long-term neurological condition that affects the brain and spinal cord. Learners will explore the different types of MS, common symptoms, and the impact the condition can have on daily life. The training focuses on providing safe, person-centred support that promotes dignity, independence, and quality of life in line with CQC standards and NICE guidance.

Course Summary

By the end of this course, learners will be able to:

• Define Multiple Sclerosis and understand its causes and progression.
• Recognise the different types of MS (relapsing-remitting, secondary progressive, primary progressive).
• Identify common symptoms such as fatigue, mobility difficulties, muscle spasms, vision problems, and cognitive changes.
• Understand the physical, emotional, and social impact of MS on individuals and families.
• Apply person-centred approaches to support independence, dignity, and choice.
• Recognise and respond appropriately to fluctuations in condition and relapses.
• Work collaboratively with healthcare professionals, families, and multidisciplinary teams.
• Promote safe moving and handling practices and use of assistive equipment.
• Maintain accurate documentation and follow safeguarding and equality frameworks.

Who is it for?

Carers, support workers, nurses, and managers in residential care, supported living, domiciliary, or community services.

Delivery:

Face-to-face, online, or blended training.

Includes case studies, reflective activities, and group discussion.

Oral Care and Hygiene Training

This course provides staff with the knowledge and skills to deliver safe, effective, and person-centred oral care. It explores the link between oral health and overall wellbeing, highlighting how poor oral hygiene can impact nutrition, communication, self-esteem, and the risk of infection. Training aligns with NICE guidance, CQC standards, and organisational policies.

Course Summary

By the end of this course, learners will be able to:

• Understand the importance of oral care for health, dignity, and quality of life.
• Recognise common oral health problems (e.g., tooth decay, gum disease, dry mouth, oral infections).
• Provide safe daily oral hygiene support, including toothbrushing and denture care.
• Apply person-centred approaches that respect dignity, choice, and independence.
• Support individuals with specific needs, including dementia, learning disabilities, and end-of-life care.
• Recognise when to escalate concerns and refer to dental or healthcare professionals.
• Apply infection prevention and control measures during oral care.
• Record and report oral health needs accurately and in line with organisational policies.

Who is it for?

Carers, support workers, nurses, and managers in residential, domiciliary, supported living, and community care.

Suitable for induction and refresher training.

Delivery:

Face-to-face, online.

Includes demonstrations, case studies, and group discussions.

Palliative Care Training

This course provides staff with the knowledge and skills to deliver safe, compassionate, and person-centred palliative care. It explores the physical, emotional, social, and spiritual needs of individuals living with life-limiting conditions, and highlights the importance of dignity, comfort, and quality of life. The training aligns with NICE guidance, CQC standards, and the Five Priorities for Care of the Dying Person.

Course Summary

By the end of this course, learners will be able to:

• Define palliative care and understand its principles and aims.
• Recognise the difference between palliative care and end of life care.
• Support individuals with pain management, symptom control, and comfort measures (within scope of role).
• Communicate sensitively with individuals and families about care needs and preferences.
• Understand advance care planning, DNACPR, and best interest decisions under the Mental Capacity Act 2005.
• Promote dignity, choice, and independence in palliative care practice.
• Work collaboratively with palliative care teams, GPs, and other professionals.
• Provide emotional and practical support for families and carers.
• Follow organisational policies for recording, reporting, and safeguarding in palliative care.
• Reflect on resilience and self-care when supporting individuals at this stage of life.

Who is it for?

Carers, support workers, nurses, team leaders, and managers in residential, supported living, domiciliary, and community services.

Delivery:

Face-to-face or blended training.

Includes reflective activities, case studies, and group discussions.

Parkinson’s Disease Awareness Training

This Parkinson's Disease Awareness Training course will introduce carers to the cause, effects, and treatment of Parkinson’s Disease.

You will learn about the common symptoms, like problems with movement and other signs that affect daily life. The course will also explain the different stages of Parkinson's and teach you about treatments that can help manage the symptoms and improve life for those with the condition.

Course Summary

• Discuss the Causes of Parkinson’s
• Discuss the Main Symptoms of Parkinson’s
• Examine the Stages of Parkinson’s
• Consider Treatment and Therapy
• Review side effects of Medication

Who is it for?

Carers, support workers, nurses, and managers in residential, supported living, domiciliary, and community care.

Delivery:

Face-to-face, online, or blended training.

Includes case studies, reflective activities, and group discussions.

Prevention and Management of Pressure Ulcers Training

This course equips staff with the knowledge and practical skills to prevent, identify, and manage pressure ulcers (also known as pressure sores). It highlights the causes, risk factors, and stages of pressure ulcers, while providing effective prevention strategies and safe responses. Training aligns with NICE guidance, CQC standards, and organisational policies to promote safer, more dignified care.

Course Summary

By the end of this course, learners will be able to:

• Define pressure ulcers and understand how they develop.
• Recognise the different stages of pressure ulcers and early warning signs.
• Identify risk factors including immobility, poor nutrition, hydration, and medical conditions.
• Carry out risk assessments using recognised tools (e.g., Waterlow or Braden Scale).
• Apply prevention strategies including regular repositioning, use of pressure-relieving equipment, and skin care.
• Understand the role of good nutrition, hydration, and personal hygiene in skin health.
• Provide safe and appropriate interventions when pressure ulcers are identified.
• Accurately record, monitor, and report concerns in line with workplace policy.
• Work collaboratively with healthcare professionals on care plans for individuals at risk.
• Promote dignity, comfort, and wellbeing in the management of pressure ulcers.

Who is it for?

Carers, support workers, nurses, team leaders, and managers in residential, domiciliary, supported living, or community services.

Delivery:

Face-to-face, online, or blended training.

Includes case studies, group discussion, and (where appropriate) demonstrations of equipment and repositioning techniques.

Stoma Care Training

This course equips staff with the knowledge and practical skills required to provide safe and compassionate care for individuals with a stoma. It covers different types of stomas, equipment, infection prevention, and troubleshooting common issues, ensuring staff deliver dignified and person-centred support in line with NICE guidance, CQC standards, and organisational policy.

Course Summary

By the end of this course, learners will be able to:

• Define what a stoma is and understand the different types (colostomy, ileostomy, urostomy).
• Understand the physical, emotional, and psychological impact of living with a stoma.
• Provide safe, hygienic stoma care including pouch changing, emptying, and skin care.
• Apply infection prevention and control measures when delivering stoma care.
• Recognise and manage common stoma complications such as leakage, skin irritation, prolapse, or blockages.
• Promote dignity, independence, and choice for individuals with a stoma.
• Support individuals and families with reassurance, communication, and practical guidance.
• Maintain accurate documentation and report concerns in line with organisational policy.
• Work collaboratively with stoma nurses, healthcare professionals, and families.

Who is it for?

Carers, support workers, nurses, and senior care staff in residential, domiciliary, supported living, or community services.

Delivery:

Face-to-face practical training with demonstrations and supervised practice.

Includes case studies, reflective exercises, and group discussions.

Supervision and Appraisal Training

This course equips managers, team leaders, and senior staff with the knowledge and skills to carry out effective supervisions and appraisals. It focuses on how structured support and performance management contribute to staff development, wellbeing, and high-quality care delivery. The training is aligned with CQC Key Lines of Enquiry (KLOEs), Regulation 18 of the Health and Social Care Act 2008 (Regulated Activities) Regulations, and best practice in leadership.

Course Summary

By the end of this course, learners will be able to:

• Understand the purpose and benefits of supervisions and appraisals in care settings.
• Recognise the legal and regulatory requirements for staff support and performance management.
• Plan and conduct structured, supportive, and outcome-focused supervision sessions.
• Carry out fair and constructive appraisals that link to organisational goals and staff development.
• Use coaching and mentoring techniques to support reflective practice and learning.
• Identify performance concerns early and address them appropriately.
• Maintain accurate, confidential, and professional records of supervision and appraisal meetings.
• Promote staff wellbeing, resilience, and professional growth through supervision.
• Reflect on their own leadership style and communication in managing staff performance.

Who is it for?

Managers, deputy managers, team leaders, and senior staff responsible for supervising others.

Delivery:

Face-to-face, online, or blended training.

Includes case studies, role-play, and reflective exercises.

Team Leader Training in a Care Setting

This course develops the knowledge, confidence, and practical leadership skills required for team leaders working in health and social care. It explores how to balance day-to-day operational responsibilities with motivating, supporting, and developing staff teams to deliver safe, person-centred, and high-quality care. The training aligns with CQC Key Lines of Enquiry (KLOEs) and the Health and Social Care Act 2008 (Regulated Activities) Regulations.

Course Summary

By the end of this course, learners will be able to:

• Understand the role and responsibilities of a team leader in a care setting.
• Recognise the importance of effective communication and team management.
• Delegate tasks appropriately and support staff accountability.
• Use supervision, appraisal, and feedback to support staff development.
• Manage conflict and promote positive working relationships.
• Understand safeguarding responsibilities and how to escalate concerns.
• Apply leadership skills to promote dignity, independence, and person-centred care.
• Support compliance with policies, procedures, and regulatory standards.
• Reflect on leadership style and identify opportunities for continuous improvement.

Who is it for?

Aspiring or newly appointed team leaders, supervisors, and senior carers in residential, supported living, domiciliary, or community services.

Delivery:

Face-to-face, online, or blended training.

Includes case studies, role-play, group discussions, and reflective exercises.

Trauma Informed care

This course provides staff with the knowledge and practical approaches to deliver care that recognises the impact of trauma on individuals’ lives. It explores how past or ongoing trauma can affect behaviour, communication, and wellbeing, and equips staff with strategies to provide safe, respectful, and person-centred support. Training is aligned with CQC standards, Care Act 2014, and safeguarding frameworks.

Course Summary

By the end of this course, learners will be able to:

• Define trauma and understand its different forms (e.g., abuse, neglect, violence, loss, adverse childhood experiences).
• Recognise the short- and long-term effects of trauma on mental, physical, and emotional health.
• Apply the principles of trauma-informed care: safety, trustworthiness, choice, collaboration, and empowerment.
• Identify signs of trauma responses such as withdrawal, hypervigilance, or challenging behaviour.
• Communicate sensitively and avoid re-traumatisation.
• Understand the link between trauma, mental health, substance misuse, and challenging behaviour.
• Use reflective practice and supervision to manage the emotional impact of supporting individuals with trauma histories.
• Recognise safeguarding responsibilities and escalate concerns appropriately.
• Promote resilience, recovery, and inclusion through a trauma-informed approach.

Who is it for?

Carers, support workers, nurses, managers, and all staff working in residential, supported living, domiciliary, or community care.

Particularly relevant for staff supporting individuals with mental health conditions, learning disabilities, or histories of abuse.

Delivery:

Face-to-face, online, or blended training.

Includes case studies, reflective discussions, and scenario-based exercises.