Basic Observation Training
This course introduces care staff to the fundamental skills required to carry out, record, and report basic clinical observations. Learners will develop the knowledge and confidence to monitor vital signs accurately, recognise abnormal results, and escalate concerns appropriately, helping to identify early signs of deterioration in individuals.
Course Summary
By the end of this course, learners will be able to:
- By the end of this course, learners will be able to:
- Understand the purpose of clinical observations in monitoring health and wellbeing.
- Safely measure and record:
- Temperature
- Pulse
- Respiratory rate
- Blood pressure
- Oxygen saturation (SpO₂)
- Recognise “normal” ranges and identify when results are outside safe limits.
- Understand the importance of accurate documentation and confidentiality.
- Escalate concerns appropriately using structured communication tools (e.g., SBARD).
- Apply infection prevention and control principles when carrying out observations.
- Recognise their own limitations and when to seek support from senior staff or healthcare professionals
Who is it for?
Carers, support workers, and healthcare assistants working in residential, domiciliary, supported living, and community care.
Suitable as induction training for new staff or as a refresher for experienced staff.
Delivery:
Face-to-face training with demonstrations and hands-on practice using equipment.
Includes group discussion, case studies, and scenario-based learning.
Blood Glucose Monitoring Training
This course equips care staff with the knowledge and practical skills required to carry out blood glucose monitoring safely and accurately. It emphasises the importance of correct technique, infection control, accurate documentation, and timely escalation of abnormal results to promote the safety and wellbeing of individuals with diabetes.
Course Summary
By the end of this course, learners will be able to:
- By the end of this course, learners will be able to:
- Understand the purpose of blood glucose monitoring and its role in diabetes management.
- Identify when and why blood glucose testing is required.
- Safely use blood glucose meters and testing strips.
- Apply infection prevention and control procedures during testing.
- Accurately record and report blood glucose results in line with organisational policy.
- Recognise normal and abnormal blood glucose ranges.
- Respond appropriately to abnormal results, including recognising signs of hypoglycaemia and hyperglycaemia.
- Support individuals with diabetes in a person-centred way, respecting their independence and choice.
- Understand the importance of calibration, maintenance, and safe disposal of sharps and clinical waste.
Who is it for?
Carers, support workers, and healthcare assistants who may be required to monitor blood glucose as part of their role.
Nurses and senior care staff seeking refresher training.
Delivery:
Face-to-face or blended training.
Includes practical demonstrations, group discussion, and case study activities.
Bowel Management Training
This course provides care staff with the knowledge and skills to support individuals with bowel care needs safely, effectively, and with dignity. It covers normal bowel function, common bowel conditions, and safe interventions, ensuring staff are confident in recognising problems, escalating concerns, and applying best practice in line with organisational policies and clinical guidance.
Course Summary
By the end of this course, learners will be able to:
- By the end of this course, learners will be able to:
- Understand normal bowel anatomy, physiology, and function.
- Recognise factors that affect bowel health, including diet, hydration, medication, and mobility.
- Identify common bowel conditions (e.g., constipation, diarrhoea, faecal impaction, incontinence, IBS).
- Support individuals with person-centred bowel care and management plans.
- Demonstrate safe practice in the use of continence products and aids.
- Understand the role of interventions such as enemas, suppositories, and rectal medications (where appropriate to role and policy).
- Recognise signs of bowel obstruction, perforation, or other red-flag symptoms requiring urgent escalation.
- Maintain accurate documentation and reporting in line with CQC and NMC standards.
- Promote dignity, respect, and privacy when supporting with bowel care.
Who is it for?
Carers, support workers, nurses, and senior care staff supporting individuals with continence or bowel care needs.
Suitable for both new learners and as refresher training for experienced staff.
Delivery:
Face-to-face or workplace-based training.
Includes case studies, group activities, and (where appropriate) demonstrations of equipment.
Diabetes Training Course
This course provides care staff with the essential knowledge and practical skills to understand diabetes, recognise signs and symptoms, and support individuals in managing the condition safely. It covers both Type 1 and Type 2 diabetes, associated complications, and best practice in monitoring, diet, lifestyle, and medication in line with NICE and CQC guidance.
Course Summary
By the end of this course, learners will be able to:
- Understand Diabetes (RQF): Learn what diabetes is, the different types, and the signs and symptoms of hypoglycaemia and hyperglycaemia.
- Prevention and Early Intervention of Type 2 Diabetes (RQF): Understand key risk factors and how to reduce the chances of developing Type 2 diabetes.
- Understand the Initial Care of Diabetes (RQF): Learn about health and foot care, and how to manage high-risk conditions related to diabetes.
- Understand the Treatment and Management of Diabetes (RQF): Explore medication, diet, care plans, record keeping, safe handling of clinical waste and linen, and agreed ways of working with secure information systems.
- Privacy and Dignity: Identify situations where privacy and dignity may be compromised and learn how to maintain both effectively in the care setting.
- Understand the treatment and management of diabetes (RQF)
- Demonstrate to safely administer insulin and how to monitor blood glucose level
- Understand the different types of diabetes medication, including:
- Oral medications (e.g., metformin, sulfonylureas).
- Injectable therapies (e.g., GLP-1 agonists, insulin).
- Recognise the importance of timing, dosage, and correct administration methods.
- Apply infection prevention and control measures when handling and administering medication.
- Demonstrate safe practice in insulin administration, including:
- Correct injection sites and site rotation.
- Use of insulin pens and safe disposal of sharps.
- Recognising and managing insulin errors.
Who is it for?
Carers, support workers, nurses, and senior staff working in residential, domiciliary, supported living, and community care settings.
Delivery:
Face-to-face
Includes case studies, group activities, and (where appropriate) demonstrations of equipment
Dysphagia Training Course
This course provides care staff with the knowledge and skills to support individuals with dysphagia (swallowing difficulties) safely and effectively. It covers the causes, signs, risks, and management strategies for dysphagia, helping staff to reduce risks of choking, aspiration, malnutrition, and dehydration while promoting dignity and quality of life. Training is aligned with IDDSI (International Dysphagia Diet Standardisation Initiative) guidelines, CQC requirements, and best practice in care.
Course Summary
By the end of this course, learners will be able to:
- Define dysphagia and understand its causes and associated conditions (e.g., stroke, dementia, Parkinson’s disease, cerebral palsy).
- Recognise the signs and symptoms of swallowing difficulties.
- Understand the risks of aspiration, pneumonia, and choking linked to dysphagia.
- Apply IDDSI food and fluid texture levels when preparing and supporting with meals.
- Safely assist individuals with eating and drinking, maintaining dignity and independence.
- Recognise when to escalate concerns and refer to speech and language therapy (SALT).
- Apply infection control, safe feeding practices, and accurate documentation.
- Work in partnership with families, SALT professionals, and healthcare teams.
- Understand safeguarding responsibilities in relation to nutrition and hydration.
Who is it for?
Carers, support workers, nurses, catering staff, and managers in residential, domiciliary, supported living, and community care.
Delivery:
Face-to-face or blended learning.
Includes demonstrations, case studies, and group discussions.
PEG Feeding Training
This course equips staff with the knowledge and practical skills to provide safe, dignified, and person-centred care for individuals with a PEG feeding tube. It covers the purpose of PEG feeding, infection prevention, safe handling, troubleshooting, and monitoring, ensuring compliance with NICE guidance, CQC standards, and organisational policy.
Course Summary
By the end of this course, learners will be able to:
- Understand what PEG feeding is, why it is required, and the conditions that may lead to its use.
- Recognise the anatomy and physiology of the digestive system in relation to PEG feeding.
- Demonstrate safe procedures for preparing equipment, administering feeds, and flushing the tube.
- Apply infection prevention and control measures during PEG care.
- Safely handle equipment including giving sets, syringes, and feed containers.
- Identify and respond to complications such as blockages, leakage, dislodgement, or infection.
- Recognise the importance of accurate record keeping and monitoring intake.
- Promote dignity, choice, and independence when supporting individuals with PEG feeding.
- Understand professional boundaries and when to escalate concerns to healthcare professionals.
Who is it for?
Carers, support workers, senior staff, and nurses supporting individuals with PEG feeding in residential, supported living, domiciliary, or community settings.
Delivery:
Face-to-face practical training with demonstrations and supervised practice.
Includes case studies, group discussions, and scenario-based learning.
Pressure Sore Training Course
This course provides staff with the knowledge and practical skills to prevent, recognise, and respond to pressure sores (pressure ulcers). It highlights risk factors, early signs, prevention strategies, and safe interventions, ensuring staff can promote comfort, dignity, and safety. Training aligns with NICE guidance, CQC standards, and organisational policies.
Course Summary
By the end of this course, learners will be able to:
- Define what pressure sores are and understand their causes.
- Recognise individuals at risk of developing pressure ulcers.
- Identify the early signs and stages of pressure sores.
- Apply prevention strategies including repositioning, use of pressure-relieving equipment, and skin care.
- Understand the importance of nutrition and hydration in skin health.
- Follow safe moving and handling practices to reduce risk.
- Escalate concerns promptly and work with healthcare professionals on treatment plans.
- Accurately record and report observations in line with workplace policies.
- Promote dignity, comfort, and quality of life when supporting individuals with skin care needs.
Who is it for?
Carers, support workers, nurses, and managers in residential care, domiciliary care, supported living, and community services.
Delivery:
Face-to-face, online, or blended training.
Includes case studies, group activities, and (where appropriate) demonstrations of equipment.
RESTORE2
This course provides staff with the knowledge and practical skills to use the RESTORE2 tool (Recognise Early Soft signs, Take Observations, Respond, Escalate) to identify and respond to early signs of physical deterioration in individuals receiving care. It helps staff recognise “soft signs,” monitor vital signs, and escalate concerns promptly using structured communication such as SBARD (Situation, Background, Assessment, Recommendation, Decision). The training aligns with NHS England guidance, CQC standards, and best practice in early intervention.
Course Summary
By the end of this course, learners will be able to:
- Understand the purpose of the RESTORE2 tool and its role in improving patient safety.
- Recognise “soft signs” of deterioration (e.g., changes in behaviour, appetite, mobility, or breathing).
- Carry out physical observations including pulse, temperature, blood pressure, respiratory rate, and oxygen saturation.
- Use the National Early Warning Score 2 (NEWS2) to support clinical escalation.
- Communicate concerns effectively using SBARD.
- Escalate concerns promptly to senior staff, GPs, or emergency services.
- Record and report observations accurately in line with organisational policy.
- Promote teamwork and confidence in recognising and responding to deterioration.
Who is it for?
Carers, support workers, nurses, and senior care staff in residential, supported living, domiciliary, or community services.
Particularly relevant for staff working with older adults, people with long-term conditions, or at risk of sudden deterioration.
Delivery:
Face-to-face or blended learning with practical demonstrations.
Includes case studies, group discussions, and observation practice.
Sepsis Awareness Training Course
This course provides staff with the knowledge and skills to recognise the early signs of sepsis and respond appropriately to this life-threatening condition. It highlights the importance of timely escalation, effective communication, and person-centred care in reducing risks and improving outcomes. The training is aligned with NICE guidance, UK Sepsis Trust resources, and CQC standards.
Course Summary
- By the end of this course, learners will be able to:
- Define sepsis and understand how it develops from infections.
- Recognise the early warning signs and symptoms of sepsis in adults, children, and vulnerable individuals.
- Understand high-risk groups, including older adults, those with chronic illness, and immunocompromised individuals.
- Apply structured observation and escalation tools such as NEWS2 and SBARD.
- Respond appropriately in line with organisational policy, escalating concerns to healthcare professionals or emergency services.
- Provide safe, supportive, and person-centred care while awaiting medical intervention.
- Maintain accurate records of observations and actions taken.
- Reflect on the importance of early intervention and multidisciplinary teamwork in sepsis care.
Who is it for?
Carers, support workers, nurses, and managers in residential, supported living, domiciliary, and community care settings.
Delivery:
Face-to-face, online, or blended learning.
Includes case studies, scenario-based discussions, and reflective activities.
Spinal Injury Training
This course provides staff with the knowledge and skills to understand spinal cord injuries, their impact, and how to deliver safe, dignified, and person-centred care. It covers the causes, symptoms, and complications of spinal injuries while equipping staff with strategies to promote independence, safety, and quality of life. Training aligns with NICE guidance, CQC standards, and organisational policies.
Course Summary
By the end of this course, learners will be able to:
- Define spinal cord injury and understand its causes (traumatic and non-traumatic).
- Recognise the physical, emotional, and psychological impact of spinal injury.
- Understand levels of spinal injury (cervical, thoracic, lumbar, sacral) and associated impairments.
- Provide safe support with mobility, positioning, and personal care.
- Recognise and manage risks such as pressure ulcers, autonomic dysreflexia, respiratory issues, and urinary/bowel complications.
- Apply safe moving and handling techniques in line with best practice.
- Promote dignity, independence, and inclusion for individuals with spinal injuries.
- Work collaboratively with physiotherapists, occupational therapists, and healthcare professionals.
- Maintain accurate documentation and follow safeguarding and health & safety requirements.
Who is it for?
Carers, support workers, nurses, team leaders, and managers in residential, domiciliary, supported living, and community services.
Delivery:
Classroom-based or blended training.
Includes case studies, group discussions, and scenario-based activities.
Stoma Care Training
This course equips staff with the knowledge and practical skills required to provide safe and compassionate care for individuals with a stoma. It covers different types of stomas, equipment, infection prevention, and troubleshooting common issues, ensuring staff deliver dignified and person-centred support in line with NICE guidance, CQC standards, and organisational policy.
Course Summary
By the end of this course, learners will be able to:
- Define what a stoma is and understand the different types (colostomy, ileostomy, urostomy).
- Understand the physical, emotional, and psychological impact of living with a stoma.
- Provide safe, hygienic stoma care including pouch changing, emptying, and skin care.
- Apply infection prevention and control measures when delivering stoma care.
- Recognise and manage common stoma complications such as leakage, skin irritation, prolapse, or blockages.
- Promote dignity, independence, and choice for individuals with a stoma.
- Support individuals and families with reassurance, communication, and practical guidance.
- Maintain accurate documentation and report concerns in line with organisational policy.
- Work collaboratively with stoma nurses, healthcare professionals, and families.
Who is it for?
Carers, support workers, nurses, and senior care staff in residential, domiciliary, supported living, or community services.
Delivery:
Face-to-face practical training with demonstrations and supervised practice.
Includes case studies, reflective exercises, and group discussions.
Subcutaneous (SC) Injection Training
This course provides staff with the knowledge and practical skills to safely administer subcutaneous (SC) injections in line with legislation, professional standards, and organisational policies. It covers anatomy, injection sites, safe preparation and administration, infection prevention, and the management of complications. Training is aligned with NICE guidance, CQC standards, and the Medicines Act 1968.
Course Summary
By the end of this course, learners will be able to:
- Understand what subcutaneous injections are and why they are used.
- Identify common medications administered via SC route (e.g., insulin, anticoagulants).
- Recognise suitable SC injection sites and the importance of site rotation.
- Prepare equipment and medication safely, following infection prevention and control procedures.
- Demonstrate correct SC injection technique, including angle, depth, and safe disposal of sharps.
- Recognise and respond to complications such as lipohypertrophy, infection, or bleeding.
- Accurately record and report medication administration in line with MAR charts and policy.
- Work within scope of role, escalating concerns to senior staff or healthcare professionals when necessary
- Promote dignity, independence, and reassurance for individuals receiving injections.
Who is it for?
Senior carers, support workers, nurses, and managers who are required to administer SC injections in residential, domiciliary, supported living, or community services.
Delivery:
Face-to-face practical training with demonstrations and supervised practice.
Includes case studies, group discussions, and scenario-based learning.
Tissue Viability Training Course
This course provides staff with the knowledge and skills to understand, prevent, and manage issues related to tissue viability. It covers the principles of skin health, risk factors for tissue breakdown, and evidence-based approaches to wound prevention and management. Training aligns with NICE guidance, CQC standards, and organisational policies to promote dignity, safety, and wellbeing.
Course Summary
By the end of this course, learners will be able to:
- Define tissue viability and its importance in health and social care.
- Recognise risk factors for skin breakdown including immobility, poor nutrition, incontinence, and long-term conditions.
- Identify early signs of compromised skin integrity.
- Understand the prevention and management of pressure ulcers, moisture lesions, and skin tears.
- Apply safe repositioning, use of pressure-relieving equipment, and effective skin care routines.
- Recognise the role of nutrition and hydration in maintaining skin health.
- Support wound care plans in line with scope of role and professional advice.
- Accurately record observations and escalate concerns appropriately.
- Work collaboratively with tissue viability nurses, GPs, and other professionals.
- Promote dignity, comfort, and quality of life in individuals with skin care needs.
Who is it for?
Carers, support workers, nurses, and managers in residential, supported living, domiciliary, or community care services.
Delivery:
Face-to-face, online, or blended training.
Includes case studies, group discussion, and (where applicable) demonstrations.
Wound Care and Management Training
This course equips staff with the knowledge and practical skills to prevent, assess, and manage wounds safely in care settings. It covers different types of wounds, risk factors, infection prevention, and evidence-based management strategies. The training emphasises dignity, safety, and person-centred care while aligning with NICE guidance, CQC standards, and organisational policies.
Course Summary
By the end of this course, learners will be able to:
- Understand the anatomy of the skin and the wound healing process.
- Recognise different types of wounds including acute wounds, chronic wounds, pressure ulcers, and leg ulcers.
- Identify risk factors that can delay wound healing (e.g., poor nutrition, immobility, underlying conditions).
- Carry out basic wound assessments and escalate appropriately to healthcare professionals.
- Apply safe wound care techniques within the scope of role, including cleansing, dressing, and infection prevention.
- Understand the importance of accurate documentation and wound monitoring.
- Recognise when to escalate concerns regarding deterioration, infection, or delayed healing.
- Promote dignity, comfort, and wellbeing for individuals requiring wound care.
- Work collaboratively with tissue viability nurses, district nurses, and multidisciplinary teams.
Who is it for?
Carers, support workers, nurses, and managers in residential, domiciliary, supported living, and community services.
Delivery:
Face-to-face, online, or blended training.
Includes demonstrations, case studies, and reflective exercises.