Autism Training

This course provides learners with a comprehensive understanding of autism spectrum conditions (ASC) and practical strategies to support individuals in care settings. It highlights how autism can affect communication, social interaction, behaviour, and sensory processing, while promoting inclusive, person-centred approaches that respect individuality and independence.

Course Summary

By the end of this course, learners will be able to:

  • Recognise the core characteristics of autism and how these may present in daily life.
  • Understand the impact of autism on communication, social interaction, and behaviour.
  • Identify and respond appropriately to sensory sensitivities and triggers.
  • Apply person-centred strategies to support independence, choice, and dignity.
  • Use clear communication methods tailored to individual needs.
  • Recognise co-occurring conditions such as learning disabilities, ADHD, or mental health needs.
  • Work collaboratively with families, carers, and professionals to provide consistent support.
  • Understand legislation and guidance relevant to autism (e.g., Autism Act 2009, Equality Act 2010).

Who is it for?

Carers, support workers, nurses, and managers working with individuals with autism in residential, domiciliary, supported living, or educational settings.

Suitable for all levels of staff, including those new to care and those seeking a refresher.

Delivery:

Face-to-face or online training.

Includes real-life case studies, reflective activities, and group discussions.

Basic Life Support Training

This course equips learners with the fundamental skills required to respond to life-threatening emergencies in a health and social care setting. It follows Resuscitation Council UK guidelines and covers the essential elements of CPR, safe use of an Automated External Defibrillator (AED), and the management of choking incidents. The training ensures staff are confident, competent, and ready to act in an emergency.

Course Summary

By the end of this course, learners will be able to:

  • Recognise the signs of cardiac arrest and the importance of the chain of survival.
  • Perform adult cardiopulmonary resuscitation (CPR) correctly and confidently.
  • Demonstrate the safe use of an Automated External Defibrillator (AED).
  • Respond appropriately to choking incidents in adults (with discussion of adaptations for children and infants).
  • Understand the principles of recovery position and airway management.
  • Apply infection prevention and safety measures during resuscitation.
  • Record and report emergency incidents in line with workplace procedures

The course takes place over 3 hours and will teach the theoretical knowledge followed by the relevant practical “hands on” assessments to improve knowledge and skill.

Who is it for?

Carers, support workers, nurses, and all staff in residential care, domiciliary care, supported living, and community services.

Suitable as both induction training and annual refresher.

Delivery:

Face-to-face training with demonstrations and hands-on practice using manikins and AED trainers.

Includes group activities, discussion, and scenario-based learning.

Data Protection and GDPR Awareness Training

This course provides staff with an understanding of the principles of data protection and the General Data Protection Regulation (GDPR) as they apply to health and social care. Learners will gain the knowledge and confidence to handle personal data safely, maintain confidentiality, and ensure compliance with legal and organisational requirements.

Course Summary

By the end of this course, learners will be able to:

  •  Discuss what is Data Protection & GDPR.
  •  Examine Key Definitions used in the Data Protection & General Data Protection Regulations (GDPR).
  •  Review the GDPR Principles.
  •  Consider the rights of Data Subjects.
  •  Review the importance of Data Security and the consequences for Data Breaches.
  •  Discuss the action to take if a breach has taken place.

Who is it for?

Carers, support workers, nurses, managers, administrators, and all staff who handle personal or confidential information.

Delivery:

Online or face-to-face interactive training.

Includes case studies, group discussions, and real-world scenarios.

Dementia Awareness Training

This course provides learners with an understanding of dementia, its types, causes, and impact on individuals and their families. It equips staff with practical strategies to deliver safe, compassionate, and person-centred care, while promoting dignity, independence, and quality of life. The training is aligned with CQC standards, NICE guidance, and the principles of person-centred dementia care.

Course Summary

By the end of this course, learners will be able to:

  •  Discuss what is Dementia, the theoretical models, common types, causes and an individual’s experience of Dementia
  • Review the roles of carers and others in the support of individuals
  • Consider the factors that can influence communication and interactions
  • Examine the ways of working with a range of individuals to ensure diverse needs are met
  •  Examine how to promote well-being in individuals
  •  Consider the importance of a Person-Centred Approach
  •  Review and appreciate the importance of diversity of individuals

Who is it for?

Carers, support workers, nurses, and managers working in care homes, domiciliary care, supported living, or community services.

Delivery:

Face-to-face, online, or blended training.

Includes case studies, group discussions, and reflective activities.

Dignity in Care Training

This course helps care staff understand the importance of dignity, respect, and compassion when delivering care. It equips learners with practical strategies to embed dignity in everyday practice, ensuring that individuals feel valued, respected, and supported in line with the 10 Dignity Do’s and CQC requirements.

Course Summary

By the end of this course, learners will be able to:

  • Discuss what is Dignity in Care
  • Examine how people make choices about the way they live and the care they receive
  • Review how people maintain their usual/high standard of Personal Hygiene
  • Review sources of support when responding to concerns
  • Review Key Legislation
  • Consider the Core Principles for Dignity in Care and Person-Centred Care
  • Discuss your Duty of Care in relation to Dignity in Care

Who is it for?

Carers, support workers, nurses, team leaders, and managers in residential, domiciliary, supported living, and community services.

Delivery:

Classroom-based, online, or blended learning.

Includes case studies, group discussions, and reflective exercises.

Duty of Care Awareness Training

This course introduces care staff to the concept of duty of care and its importance in ensuring safe, effective, and person-centred support. Learners will explore how duty of care underpins everyday practice, including safeguarding, confidentiality, and responding to dilemmas or incidents, while complying with legislation and CQC requirements.

Course Summary

By the end of this course, learners will be able to:

  • Define duty of care and understand its role in health and social care practice.
  • Recognise how duty of care applies to safeguarding, health and safety, and professional conduct.
  • Understand the links between duty of care, rights, choice, and risk-taking.
  • Respond appropriately to incidents, accidents, or near misses.
  • Handle complaints and concerns in line with organisational policies.
  • Manage conflicts and dilemmas where duty of care and individual rights may clash.
  • Maintain accurate records and report issues to safeguard individuals.
  • Reflect on personal accountability and professional boundaries.

Who is it for?

Carers, support workers, nurses, and senior staff in residential, domiciliary, supported living, or community care settings.

Delivery:

Classroom-based, online, or blended learning.

Includes case studies, reflective exercises, and scenario-based discussions.

Effective Communication Training

This course provides care staff with the knowledge and skills to communicate clearly, respectfully, and effectively with individuals, colleagues, and professionals. It explores verbal, non-verbal, and written communication methods, highlighting the importance of active listening, empathy, and adapting communication to meet individual needs. Learners will also consider barriers to communication and how to overcome them to promote dignity, independence, and positive outcomes.

Course Summary

By the end of this course, learners will be able to:

  • Discuss different types of Communication
  • Consider the importance of Communication in Health Care
  • Consider what Empathy is and how important it is when we are caring for people including the effects of a Therapeutic Relationship
  • The importance of effective communication within a care setting
  • Discuss and consider Barriers to Communication and how to reduce the Barriers by developing listening skills

Who is it for?

Carers, support workers, nurses, and managers in residential, domiciliary, supported living, and community services.

Delivery:

Face-to-face, online, or blended training.

Includes role-play, group discussions, and case study exercises.

Effective Record Keeping Training

This course provides care staff with the knowledge and skills to maintain accurate, clear, and timely records in line with legal, regulatory, and organisational requirements. Learners will explore the importance of effective documentation in safeguarding, communication, and continuity of care, as well as the consequences of poor record keeping.

Course Summary

By the end of this course, learners will be able to:

  • Discuss what is communication, types of communication, barriers of communication and the process used to effectively communicate.
  • Review how we can improve practice, the language we use and recognise information that is appropriate to use
  • Consider where to gain additional advice and support
  • Examine what is Effective Record Keeping, what we need to record and how much we need to write.
  • Review Laws and Legal Requirements; The Data Protection Act 2018, GDPR, Confidentiality, Accountability and Delegation, Storage, Transportation and Security.

Who is it for?

Carers, support workers, nurses, and managers in residential, domiciliary, supported living, and community services.

Delivery:

Face-to-face, online, or blended training.

Includes role-play, group discussions, and case study exercises.

Equality and Diversity Awareness Training Course

This course introduces staff to the principles of equality, diversity, and inclusion (EDI) within health and social care. Learners will explore how to value differences, challenge discrimination, and create inclusive environments that respect the rights of individuals, in line with the Equality Act 2010, Human Rights Act 1998, and CQC requirements.

Course Summary

By the end of this course, learners will be able to:

  • Define equality, diversity, inclusion, and discrimination in the context of health and social care.
  • Understand the protected characteristics under the Equality Act 2010.
  • Recognise the importance of promoting inclusion and valuing diversity in everyday practice.
  • Identify direct, indirect, and institutional discrimination and how to challenge it.
  • Understand the link between human rights, safeguarding, and equality.
  • Apply person-centred approaches that promote dignity, respect, and fairness.
  • Reflect on unconscious bias and how it can influence decision-making.
  • Comply with organisational policies, CQC standards, and legal responsibilities.

Who is it for?

Carers, support workers, nurses, managers, and administrative staff in residential, supported living, domiciliary, and community care.

Delivery:

Face-to-face, online, or blended learning.

Includes case studies, reflective discussions, and scenario-based activities.

Fire Safety Training

This course provides care staff with the essential knowledge and skills to understand fire risks and respond effectively in the event of a fire. It covers legal responsibilities, fire prevention, safe evacuation procedures, and the correct use of fire-fighting equipment. The training ensures compliance with the Regulatory Reform (Fire Safety) Order 2005, Health and Safety at Work Act 1974, and CQC standards.

Course Summary

By the end of this course, learners will be able to:

  • Understand the causes of fire and how to reduce fire risks in care settings.
  • Recognise the fire triangle (heat, fuel, oxygen) and how fires spread.
  • Identify fire hazards during daily tasks and report them appropriately.
  • Understand the workplace fire safety policy and individual responsibilities.
  • Follow emergency evacuation procedures, including use of Personal Emergency Evacuation Plans (PEEPs).
  • Identify different types of fire extinguishers and their safe use.
  • Respond safely to a fire alarm and practise effective evacuation techniques.
  • Understand the importance of regular fire drills, checks, and maintenance of equipment.
  • Link fire safety responsibilities to CQC Key Lines of Enquiry (Safe and Well-Led).

Who is it for?

Carers, support workers, nurses, managers, and administrative staff in residential, supported living, domiciliary, and community care.

Delivery:

Face-to-face

Includes case studies, reflective discussions, and scenario-based activities.

Food Safety and Hygiene Awareness Training

This course equips staff with the knowledge and practical understanding of food safety and hygiene to ensure food is prepared, stored, and served safely in line with Food Safety Act 1990, Food Hygiene Regulations 2006, and CQC standards. Learners will explore best practices for preventing foodborne illness, cross-contamination, and maintaining high standards of cleanliness and safety in care environments.

Course Summary

By the end of this course, learners will be able to:

  • Understand the principles of food safety and hygiene in health and social care.
  • Recognise common causes of foodborne illness and how to prevent them.
  • Apply safe food storage, preparation, cooking, and serving practices.
  • Understand the importance of temperature control and use of food thermometers.
  • Prevent cross-contamination through correct cleaning, handling, and personal hygiene.
  • Recognise food allergy risks and understand safe allergen management procedures.
  • Follow infection prevention and control practices when handling food.
  • Understand legislation, organisational policies, and responsibilities for food safety.
  • Record food safety checks accurately in line with workplace procedures.

Who is it for?

Carers, support workers, nurses, managers, and administrative staff in residential, supported living, domiciliary, and community care.

Delivery:

Face-to-face, online, or blended learning.

Includes case studies, reflective discussions, and scenario-based activities.

Health and Safety Awareness Training

This course provides staff with the essential knowledge and responsibilities for maintaining health and safety in care settings. It covers workplace hazards, risk assessment, accident prevention, and staff duties under the Health and Safety at Work Act 1974 and CQC standards. Learners will understand how to keep themselves, colleagues, and the people they support safe, while promoting a culture of responsibility and compliance.

Course Summary

By the end of this course, learners will be able to:

  • Understand the importance of health and safety in care environments.
  • Recognise staff and employer responsibilities under key legislation.
  • Identify common workplace hazards and how to prevent accidents.
  • Understand the principles of risk assessment and safe systems of work.
  • Apply infection prevention and control measures.
  • Use PPE and equipment safely and correctly.
  • Respond to incidents, accidents, and emergencies in line with policies.
  • Understand fire safety, manual handling basics, and COSHH awareness.
  • Accurately record and report health and safety concerns or incidents.
  • Who is it for?

Who is it for?

Carers, support workers, nurses, managers, and administrative staff in residential, supported living, domiciliary, and community care.

Delivery:

Face-to-face, online, or blended learning.

Includes case studies, reflective discussions, and scenario-based activities.

Infection Control Training

This course equips staff with the knowledge and skills to prevent and control the spread of infection in care settings. It covers the chain of infection, standard precautions, and outbreak management, ensuring compliance with Health and Social Care Act 2008 (Regulated Activities) Regulations, CQC standards, and NICE guidance. Learners will understand how infection control underpins safe, effective, and high-quality care.

Course Summary

By the end of this course, learners will be able to:

  • Understand the principles of infection prevention and control.
  • Explain the chain of infection and how infections spread.
  • Apply standard precautions including hand hygiene, PPE, and safe waste disposal.
  • Recognise the importance of environmental cleaning and decontamination.
  • Understand safe handling of laundry, equipment, and clinical waste.
  • Follow safe practices for food hygiene and cross-contamination prevention.
  • Recognise signs of common infections and know when to escalate concerns.
  • Respond appropriately to outbreaks, isolation, and infection incidents.
  • Record and report infection control issues in line with workplace policies and legislation.
  • Examine Hospital Acquired Infection (HAI)

Who is it for?

Carers, support workers, nurses, managers, and administrative staff in residential, supported living, domiciliary, and community care.

Suitable for induction and refresher training.

Delivery:

Face-to-face, online, or blended learning

Includes case studies, reflective discussions, and scenario-based activities.

Learning Disability Awareness Training

This course provides staff with the knowledge and understanding to support individuals with learning disabilities in a safe, inclusive, and person-centred way. It explores the different types of learning disabilities, the impact on daily life, and practical strategies to promote independence, dignity, and equality. Training is aligned with the Care Act 2014, Equality Act 2010, and CQC standards.

Course Summary

By the end of this course, learners will be able to:

  • Define learning disabilities and differentiate them from learning difficulties.
  • Recognise the wide range of learning disabilities and how they may present.
  • Understand the impact of learning disabilities on communication, independence, and daily living.
  • Apply person-centred care approaches that promote choice, dignity, and inclusion.
  • Recognise the importance of reasonable adjustments under the Equality Act 2010.
  • Identify and respond to safeguarding concerns relating to individuals with learning disabilities.
  • Work collaboratively with families, carers, advocates, and professionals.
  • Promote independence and life skills through tailored support.
  • Reflect on attitudes, values, and behaviours to reduce stigma and discrimination.

Who is it for?

Carers, support workers, nurses, managers, and administrative staff in residential, supported living, domiciliary, and community care.

Delivery:

Face-to-face, online, or blended learning.

Includes case studies, reflective discussions, and scenario-based activities.

Mental Capacity Act and DoLS Training

This course provides staff with an understanding of the Mental Capacity Act 2005 and the Deprivation of Liberty Safeguards (DoLS), ensuring they can apply the principles in everyday practice to protect individuals’ rights and make lawful, person-centred decisions. It highlights how to recognise when a person may lack capacity, how to act in their best interests, and how DoLS authorisations protect individuals in care settings.

Course Summary

By the end of this course, learners will be able to:

  • Understand the purpose and principles of the Mental Capacity Act 2005.
  • Recognise when and how to carry out capacity assessments.
  • Apply best interests decision-making processes.
  • Understand the difference between restraint, restriction, and deprivation of liberty.
  • Recognise when a DoLS authorisation is required and understand the application process.
  • Understand the roles of IMCAs (Independent Mental Capacity Advocates), family, and professionals.
  • Maintain accurate and legally compliant records of MCA and DoLS decisions.
  • Recognise the link between MCA, safeguarding, and human rights.
  • Be aware of the forthcoming transition from DoLS to Liberty Protection Safeguards (LPS).

Who is it for?

Carers, support workers, nurses, team leaders, and managers working in residential, domiciliary, supported living, or community care.

Delivery:

Face-to-face, online, or blended learning.

Includes real-life case studies, reflective discussions, and practical scenarios.

Mental Health Awareness Training

This course introduces staff to the principles of mental health awareness, helping them to recognise common mental health conditions, reduce stigma, and provide safe, compassionate, and person-centred support. It equips learners with strategies to promote wellbeing, manage stress, and escalate concerns appropriately in line with CQC standards, Care Act 2014, and safeguarding frameworks.

Course Summary

By the end of this course, learners will be able to:

  • Define mental health and understand the factors that influence it.
  • Recognise signs and symptoms of common mental health conditions (e.g., depression, anxiety, psychosis, bipolar disorder, eating disorders).
  • Understand the impact of mental health challenges on daily life, relationships, and independence.
  • Apply person-centred approaches to support individuals experiencing poor mental health.
  • Challenge stigma and discrimination associated with mental illness.
  • Recognise safeguarding responsibilities and when to escalate concerns.
  • Promote positive mental health and wellbeing through supportive strategies.
  • Reflect on self-care and resilience when supporting others.

Who is it for?

Carers, support workers, nurses, managers, and all staff in residential, domiciliary, supported living, and community services.

Delivery:

Face-to-face, online, or blended training.

Includes case studies, group discussions, and reflective exercises.

Moving and Handling People Training

This practical course provides staff with the knowledge and skills to safely move and handle individuals, reducing the risk of injury to both staff and those receiving care. It covers the principles of biomechanics, use of equipment, and best practice in supporting mobility while promoting dignity, comfort, and independence. Training is aligned with the Manual Handling Operations Regulations 1992, Health and Safety at Work Act 1974, and CQC standards.

Course Summary

By the end of this course, learners will be able to:

  • Understand the legal framework and employer/employee responsibilities for safe moving and handling.
  • Recognise the importance of risk assessment before any manual handling activity.
  • Apply the principles of safe handling and basic biomechanics.
  • Use moving and handling equipment safely, including hoists, slings, slide sheets, and transfer aids.
  • Support individuals with mobility in a dignified and person-centred way.
  • Reduce risks of musculoskeletal injuries to staff and harm to individuals.
  • Recognise unsafe practices and know how to report concerns.
  • Accurately record moving and handling plans and update them as needs change.

Who is it for?

Carers, support workers, nurses, and all staff involved in assisting with mobility or manual handling tasks.

Delivery:

Face-to-face practical training with demonstrations and supervised practice.

Includes group discussion, case studies, and scenario-based learning.

Nutrition and Hydration Awareness Training

This nutrition and hydration awareness training course aims to raise awareness of best practice in relation to healthy living and nutrition.

It will address mealtime issues carers may face and how to solve them. It will cover vitamin content of food and the staffs’ responsibilities for maintaining the service user’s fluid intake.

Course Summary

  • Discuss Roles and Responsibilities in maintaining Nutrition, Hydration and Wellbeing.
  • Review factors that may affect a person’s Nutritional and Fluid Intake.
  • Discuss the term Healthy Diet and how it can be achieved.
  • Examine the 5 Food Groups needed and the Nutrients required for a Healthy Diet
  • Consider the Signs and Symptoms of Malnourishment and Dehydration
  • Discuss what action to take if you suspect an individual is Malnourished or Dehydrated.

Who is it for?

Carers, support workers, nurses, and managers in residential, domiciliary, supported living, and community care.

Delivery:

Face-to-face, online, or blended training.

Includes demonstrations, case studies, and group discussions.

Person Centred Care Training

This course equips staff with the knowledge and skills to deliver care and support that is truly person-centred. It explores the principles of involving individuals in decisions about their care, respecting diversity, and tailoring support to meet unique needs, preferences, and aspirations. Training is aligned with the Care Act 2014, CQC standards, and best practice in promoting dignity, respect, and wellbeing.

Course Summary

By the end of this course, learners will be able to:

  • Define person-centred care and understand its importance in health and social care.
  • Recognise the core principles of person-centred practice, including choice, independence, inclusion, and dignity.
  • Apply practical strategies to involve individuals in decisions about their care and support.
  • Understand how person-centred care links to legislation such as the Care Act 2014 and Equality Act 2010.
  • Adapt communication and support methods to meet the needs of individuals with dementia, learning disabilities, autism, or mental health conditions.
  • Balance individual choice and independence with duty of care and safeguarding responsibilities.
  • Reflect on attitudes, values, and behaviours that impact care delivery.
  • Accurately record and review care plans in a person-centred way.

Who is it for?

Carers, support workers, nurses, team leaders, and managers in residential, supported living, domiciliary, or community services.

Delivery:

Face-to-face, online, or blended learning.

Includes case studies, group activities, and reflective discussions.

Safe Handling of Medication Administration Training

This course provides staff with the knowledge and skills to handle, administer, record, and store medication safely in line with legislation, CQC standards, and organisational policies. It covers best practice for reducing errors, ensuring accountability, and promoting dignity and independence in medication support.

Course Summary

By the end of this course, learners will be able to:

  • Understand the principles of safe handling and administration of medication.
  • Recognise different types of medication and routes of administration.
  • Apply the “5 Rights” and extended “10 Rights” of medication administration.
  • Follow safe procedures for storage, preparation, and disposal of medication.
  • Complete and maintain accurate Medication Administration Records (MAR charts).
  • Understand the use of controlled drugs and their additional requirements.
  • Recognise adverse reactions, side effects, and errors, and escalate appropriately.
  • Apply infection prevention and control principles in medication handling.
  • Promote independence and support safe self-administration where appropriate.
  • Work within scope of role, legislation, and organisational procedures.

Who is it for?

Carers, support workers, senior care staff, nurses, and managers responsible for medication administration in residential, supported living, domiciliary, or community services.

Delivery:

Face-to-face, online, or blended training.

Includes demonstrations, case studies, and scenario-based activities.

Safeguarding Adults Training

This course provides staff with the knowledge and confidence to recognise, respond to, and report safeguarding concerns involving adults at risk. It covers the different types of abuse and neglect, how to respond to disclosures, and staff responsibilities under the Care Act 2014, Working Together to Safeguard Adults, and CQC standards. Learners will explore how safeguarding links to person-centred care, dignity, and human rights.

Course Summary

By the end of this course, learners will be able to:

  • Define safeguarding and understand who may be considered an “adult at risk.”
  • Recognise the different types and signs of abuse and neglect.
  • Understand the principles of the Care Act 2014 and the six safeguarding principles.
  • Respond appropriately to safeguarding concerns and disclosures.
  • Follow safeguarding procedures, including raising alerts and making referrals.
  • Understand the role of multi-agency working in safeguarding adults.
  • Maintain accurate, confidential safeguarding records in line with GDPR.
  • Recognise whistleblowing responsibilities and how to challenge poor practice.
  • Link safeguarding to CQC Key Lines of Enquiry (KLOEs) and organisational responsibilities.

Who is it for?

Carers, support workers, nurses, managers, and ancillary staff in residential, supported living, domiciliary, and community services.

Delivery:

Face-to-face, online, or blended training.

Includes case studies, group discussion, and scenario-based activities.

The Care Certificate Training (3 Days)

The Care Certificate is the nationally recognised induction standard for health and social care staff in England. This 3-day training programme provides new care workers with the knowledge and practical skills needed to deliver safe, compassionate, and person-centred care. Covering all 15 Care Certificate Standards, the course ensures staff meet regulatory requirements in line with CQC expectations and Skills for Care guidance.

Course Summary

By the end of this course, learners will be able to:

  • Understand their role and responsibilities in care.
  • Work in a person-centred way that promotes dignity, choice, and respect.
  • Apply safeguarding principles to protect adults from harm or abuse.
  • Maintain health and safety, including fire safety, infection prevention, and moving & handling.
  • Understand duty of care and how to handle complaints or incidents.
  • Communicate effectively with individuals, families, and colleagues.
  • Support equality, diversity, and inclusion in care practice.
  • Maintain confidentiality and follow data protection regulations.
  • Provide basic life support and respond to emergencies.
  • Support nutrition, hydration, and basic care needs.
  • Demonstrate awareness of mental health, dementia, and learning disabilities.
  • Record and handle information accurately and securely.
  • Reflect on practice and engage in personal development.

Who is it for?

New carers, support workers, healthcare assistants, and other frontline staff in residential, domiciliary, supported living, and community services.

Suitable as part of induction for new starters.

Delivery:

3 full days of classroom-based or blended learning.

Includes practical demonstrations, group discussions, case studies, and reflective activities.