This course equips care staff with the knowledge and practical skills required to carry out blood glucose monitoring safely and accurately. It emphasises the importance of correct technique, infection control, accurate documentation, and timely escalation of abnormal results to promote the safety and wellbeing of individuals with diabetes.

Course Summary

By the end of this course, learners will be able to:

• By the end of this course, learners will be able to:
• Understand the purpose of blood glucose monitoring and its role in diabetes management.
• Identify when and why blood glucose testing is required.
• Safely use blood glucose meters and testing strips.
• Apply infection prevention and control procedures during testing.
• Accurately record and report blood glucose results in line with organisational policy.
• Recognise normal and abnormal blood glucose ranges.
• Respond appropriately to abnormal results, including recognising signs of hypoglycaemia and hyperglycaemia.
• Support individuals with diabetes in a person-centred way, respecting their independence and choice.
• Understand the importance of calibration, maintenance, and safe disposal of sharps and clinical waste.

Who is it for?

Carers, support workers, and healthcare assistants who may be required to monitor blood glucose as part of their role.

Nurses and senior care staff seeking refresher training.

Delivery:

Face-to-face 

Includes practical demonstrations, group discussion, and case study activities.

This course provides care staff with the knowledge and skills to support individuals with bowel care needs safely, effectively, and with dignity. It covers normal bowel function, common bowel conditions, and safe interventions, ensuring staff are confident in recognising problems, escalating concerns, and applying best practice in line with organisational policies and clinical guidance.

By the end of this course, learners will be able to:

• By the end of this course, learners will be able to:
• Understand normal bowel anatomy, physiology, and function.
• Recognise factors that affect bowel health, including diet, hydration, medication, and mobility.
• Identify common bowel conditions (e.g., constipation, diarrhoea, faecal impaction, incontinence, IBS).
• Support individuals with person-centred bowel care and management plans.
• Demonstrate safe practice in the use of continence products and aids.
• Understand the role of interventions such as enemas, suppositories, and rectal medications (where appropriate to role and policy).
• Recognise signs of bowel obstruction, perforation, or other red-flag symptoms requiring urgent escalation.
• Maintain accurate documentation and reporting in line with CQC and NMC standards.
• Promote dignity, respect, and privacy when supporting with bowel care.

Who is it for?

Carers, support workers, nurses, and senior care staff supporting individuals with continence or bowel care needs.

Suitable for both new learners and as refresher training for experienced staff.

Delivery:

Face-to-face 

Includes case studies, group activities, and (where appropriate) demonstrations of equipment.

This course equips care staff with the knowledge and practical skills to provide safe, effective, and dignified care for individuals with urinary catheters. It covers catheter types, infection prevention, monitoring, and escalation procedures, ensuring staff can confidently manage catheter care in line with CQC standards, NICE guidance, and organisational policies.

By the end of this course, learners will be able to:

• Define and identify the different types of catheters.
• Explain and demonstrate proper hand hygiene and infection control measures.
• Discuss basic maintenance care of the catheter including equipment and documentation.
• Discuss and locate relevant anatomical landmarks.
• Identify common complications and describe their management.

Who is it for?

Carers, support workers, nurses, and senior staff providing personal care or supporting individuals with catheters.

Delivery:

Face-to-face or workplace-based training.

Includes theory, case studies, and (where appropriate) practical demonstrations

This course provides staff with the knowledge and understanding required to support individuals living with cerebral palsy (CP). It explores the causes, types, and effects of cerebral palsy, while highlighting practical strategies for promoting independence, dignity, and quality of life. Learners will also consider how to provide person-centred care in line with CQC standards, safeguarding, and best practice guidance.

By the end of this course, learners will be able to:

• Understand the nature of the condition.
• Explore the different types of palsy.
• Examine the impact on the brain.
• Discuss the causes, consequences, and communication challenges associated with palsy.

Who is it for?

Carers, support workers, nurses, team leaders, and managers working in residential, domiciliary, supported living, or community settings.

Suitable for staff supporting both adults and children with cerebral palsy.

Delivery:

Face-to-face, online

Includes case studies, reflective activities, and group discussions.

This course provides staff with the knowledge and practical skills to support individuals with continence needs in a safe, effective, and respectful way. It highlights the importance of maintaining dignity, independence, and quality of life, while reducing risks of infection and complications. Learners will explore best practice in continence promotion, use of aids, and escalation of concerns in line with CQC standards and NICE guidance.

By the end of this course, learners will be able to:

•  Develop an understanding of the urinary system and its functions in maintaining continence.
• Recognise the anatomical and physiological aspects of the digestive system relevant to continence care.
•  Identify different types of incontinence and their underlying causes.
•  Recognise early warning signs associated with continence issues that require immediate attention.
•  Understand the principles of continence management and the importance of patient centred care.
•  Learn infection control measures to prevent urinary tract infections and other complications.
•  Develop skills in maintaining accurate and comprehensive documentation for continence care.
•  Conduct risk assessments to identify potential complications and implement preventive measures.
•  Understand the indications and contraindications for various continence care interventions.
•  Recognise the ethical and legal aspects of obtaining informed consent for continence related procedures.

Who is it for?

Carers, support workers, nurses, and senior staff working in residential, supported living, domiciliary, and community care.

Suitable for both induction and refresher training.

Delivery:

Face-to-face or workplace-based training.

Includes group discussion, case studies, and practical product demonstrations.

This course provides staff with an understanding of Chronic Obstructive Pulmonary Disease (COPD), its causes, symptoms, and impact on daily life. It equips learners with the knowledge and strategies to provide safe, effective, and person-centred care for individuals living with COPD, in line with NICE guidance, CQC requirements, and best practice.

By the end of this course, learners will be able to:

•  Develop an understanding of COPD and the impact on respiratory function.
•  Recognise the importance of infection control measures in preventing respiratory infections in individuals with COPD.
•  Learn to maintain accurate and comprehensive documentation for COPD assessments and management.
•  Develop skills in conducting risk assessments to identify potential exacerbations and implement preventive measures.
•  Understand the indications and contraindications for various COPD treatments and interventions.
•  Recognise the ethical and legal aspects of obtaining informed consent for procedures related to COPD management.
•  Become familiar with evidence-based guidelines for COPD assessment and management.
•  Demonstrate effective communication skills when educating patients and their families about COPD and self-management.

Who is it for?

Carers, support workers, nurses, and healthcare assistants working in residential care, domiciliary care, supported living, or community settings.

Delivery:

Face-to-face or online training.

Includes case studies, group discussion, and practical demonstrations (e.g., inhaler technique where appropriate).

This advanced safeguarding course equips Designated Safeguarding Leads (DSLs) and deputies with the knowledge, skills, and confidence to take responsibility for safeguarding within their organisation. It covers the legal framework, leadership responsibilities, managing disclosures, and working with external agencies to ensure effective safeguarding practice in line with Care Act 2014, Working Together to Safeguard Adults 2018, and CQC standards.

By the end of this course, learners will be able to:

• Demonstrate an understanding of safeguarding legislation, including the roles of Local Safeguarding Partnerships and Safeguarding Adults Boards, alongside the responsibilities of the Designated Safeguarding Lead (DSL).
• Identify the signs, symptoms, and behavioural indicators of abuse, with the ability to manage disclosures and preserve evidence effectively.
• Integrate and promote multi-agency working within the organisation to ensure a cohesive approach to safeguarding across all levels.
• Formulate, implement, and advise on safeguarding policies, procedures, and staff training in compliance with legal requirements and best practices.
• Navigate the procedures of local authority involvement post-disclosure and handle allegations against staff in a legally compliant manner.

Who is it for?

Designated Safeguarding Leads, deputies, and senior managers in care homes, supported living, domiciliary care, and community services.

Suitable for those newly appointed to the DSL role and those requiring refresher training.

Delivery:

Face-to-face or virtual interactive training.

Includes case studies, role-play, and group discussion.

This course provides staff with the knowledge and practical skills to safely administer epilepsy medication, including emergency rescue treatments. It covers the different types of epilepsy, seizure recognition, safe use of buccal Midazolam and rectal Diazepam (where appropriate), and the importance of accurate documentation and escalation procedures. The training is aligned with NICE guidance, CQC requirements, and organisational policies.

By the end of this course, learners will be able to:

• Understand epilepsy, seizure types, and common triggers.
• Recognise the signs and stages of seizures, including when emergency intervention is required.
• Understand the purpose and effects of epilepsy medications, including daily treatments and rescue medications.
• Demonstrate safe administration of buccal Midazolam (and/or rectal Diazepam, where required).
• Follow infection prevention and control measures when administering medication.
• Recognise and respond to side effects or adverse reactions.
• Accurately record, report, and escalate medication administration in line with MAR chart and organisational procedures.
• Work within scope of role, escalating to healthcare professionals when needed.
• Promote dignity, privacy, and reassurance when supporting an individual during and after a seizure.

Who is it for?

Carers, support workers, senior care staff, and nurses supporting individuals with epilepsy in residential care, supported living, domiciliary, or community services.

Delivery:

Face-to-face

Includes demonstrations, supervised practice, and scenario-based learning.

This course provides staff with the knowledge and skills to handle, administer, store, and record medication safely and in line with legislation, CQC standards, and organisational policy. It emphasises accuracy, accountability, and person-centred care, ensuring that staff can confidently manage medicines while reducing risks of errors.

By the end of this course, learners will be able to:

• Understand the principles of safe medication management.
• Recognise different types of medication and their routes of administration.
• Apply the “5 rights” (right person, right drug, right dose, right time, right route) and extended “10 rights” of medication administration.
• Follow safe procedures for storage, disposal, and recording of medication.
• Accurately complete Medication Administration Records (MAR charts).
• Understand the difference between prescribed, over the counter, and controlled drugs.
• Recognise side effects, adverse reactions, and when to escalate concerns.
• Apply infection prevention and control measures during medication handling.
• Work within scope of role, legislation, and policies including the Medicines Act 1968 and Health and Social Care Act 2008.
• Promote independence by supporting self-administration of medication where appropriate.

Who is it for?

Support workers, nurses, managers, and staff working in mental health, forensic, supported living, residential, or community care settings.

Delivery:

Face-to-face, online or blended learning.

Includes case studies, reflective exercises, and (where appropriate) practical demonstrations with equipment.

This course provides staff with an understanding of Multiple Sclerosis (MS), a long-term neurological condition that affects the brain and spinal cord. Learners will explore the different types of MS, common symptoms, and the impact the condition can have on daily life. The training focuses on providing safe, person-centred support that promotes dignity, independence, and quality of life in line with CQC standards and NICE guidance.

By the end of this course, learners will be able to:

• Define Multiple Sclerosis and understand its causes and progression.
• Recognise the different types of MS (relapsing-remitting, secondary progressive, primary progressive).
• Identify common symptoms such as fatigue, mobility difficulties, muscle spasms, vision problems, and cognitive changes.
• Understand the physical, emotional, and social impact of MS on individuals and families.
• Apply person-centred approaches to support independence, dignity, and choice.
• Recognise and respond appropriately to fluctuations in condition and relapses.
• Work collaboratively with healthcare professionals, families, and multidisciplinary teams.
• Promote safe moving and handling practices and use of assistive equipment.
• Maintain accurate documentation and follow safeguarding and equality frameworks.

Who is it for?

Carers, support workers, nurses, and managers in residential care, supported living, domiciliary, or community services.

Delivery:

Face-to-face, online, or blended training.

Includes case studies, reflective activities, and group discussion.

This course provides staff with the knowledge and skills to deliver safe, compassionate, and person-centred palliative care. It explores the physical, emotional, social, and spiritual needs of individuals living with life-limiting conditions, and highlights the importance of dignity, comfort, and quality of life. The training aligns with NICE guidance, CQC standards, and the Five Priorities for Care of the Dying Person.

By the end of this course, learners will be able to:

• Define palliative care and understand its principles and aims.
• Recognise the difference between palliative care and end of life care.
• Support individuals with pain management, symptom control, and comfort measures (within scope of role).
• Communicate sensitively with individuals and families about care needs and preferences.
• Understand advance care planning, DNACPR, and best interest decisions under the Mental Capacity Act 2005.
• Promote dignity, choice, and independence in palliative care practice.
• Work collaboratively with palliative care teams, GPs, and other professionals.
• Provide emotional and practical support for families and carers.
• Follow organisational policies for recording, reporting, and safeguarding in palliative care.
• Reflect on resilience and self-care when supporting individuals at this stage of life.

Who is it for?

Carers, support workers, nurses, team leaders, and managers in residential, supported living, domiciliary, and community services.

Delivery:

Face-to-face or blended training.

Includes reflective activities, case studies, and group discussions.

This Parkinson's Disease Awareness Training course will introduce carers to the cause, effects, and treatment of Parkinson’s Disease.

You will learn about the common symptoms, like problems with movement and other signs that affect daily life. The course will also explain the different stages of Parkinson's and teach you about treatments that can help manage the symptoms and improve life for those with the condition.

By the end of this course, learners will be able to:

• Discuss the Causes of Parkinson’s
• Discuss the Main Symptoms of Parkinson’s
• Examine the Stages of Parkinson’s
• Consider Treatment and Therapy
• Review side effects of Medication

Who is it for?

Carers, support workers, nurses, and managers in residential, supported living, domiciliary, and community care.

Delivery:

Face-to-face, online, or blended training.

Includes case studies, reflective activities, and group discussions.

This course equips staff with the knowledge and practical skills to provide safe, dignified, and person-centred care for individuals with a PEG feeding tube. It covers the purpose of PEG feeding, infection prevention, safe handling, troubleshooting, and monitoring, ensuring compliance with NICE guidance, CQC standards, and organisational policy.

Course Summary

By the end of this course, learners will be able to:

• Understand what PEG feeding is, why it is required, and the conditions that may lead to its use.
• Recognise the anatomy and physiology of the digestive system in relation to PEG feeding.
• Demonstrate safe procedures for preparing equipment, administering feeds, and flushing the tube.
• Apply infection prevention and control measures during PEG care.
• Safely handle equipment including giving sets, syringes, and feed containers.
• Identify and respond to complications such as blockages, leakage, dislodgement, or infection.
• Recognise the importance of accurate record keeping and monitoring intake.
• Promote dignity, choice, and independence when supporting individuals with PEG feeding.
• Understand professional boundaries and when to escalate concerns to healthcare professionals.

Who is it for?

Carers, support workers, senior staff, and nurses supporting individuals with PEG feeding in residential, supported living, domiciliary, or community settings.

Delivery:

Face-to-face practical training with demonstrations and supervised practice.

Includes case studies, group discussions, and scenario-based learning.

This course provides staff with the knowledge and practical skills to prevent, recognise, and respond to pressure sores (pressure ulcers). It highlights risk factors, early signs, prevention strategies, and safe interventions, ensuring staff can promote comfort, dignity, and safety. Training aligns with NICE guidance, CQC standards, and organisational policies.

Course Summary

By the end of this course, learners will be able to:

• Define what pressure sores are and understand their causes.
• Recognise individuals at risk of developing pressure ulcers.
• Identify the early signs and stages of pressure sores.
• Apply prevention strategies including repositioning, use of pressure-relieving equipment, and skin care.
• Understand the importance of nutrition and hydration in skin health.
• Follow safe moving and handling practices to reduce risk.
• Escalate concerns promptly and work with healthcare professionals on treatment plans.
• Accurately record and report observations in line with workplace policies.
• Promote dignity, comfort, and quality of life when supporting individuals with skin care needs.

Who is it for?

Carers, support workers, nurses, and managers in residential care, domiciliary care, supported living, and community services.

Delivery:

Face-to-face, online, or blended training.

Includes case studies, group activities, and (where appropriate) demonstrations of equipment.

This course provides staff with the knowledge and practical skills to use the RESTORE2 tool (Recognise Early Soft signs, Take Observations, Respond, Escalate) to identify and respond to early signs of physical deterioration in individuals receiving care. It helps staff recognise “soft signs,” monitor vital signs, and escalate concerns promptly using structured communication such as SBARD (Situation, Background, Assessment, Recommendation, Decision). The training aligns with NHS England guidance, CQC standards, and best practice in early intervention.

Course Summary 

By the end of this course, learners will be able to:

• Understand the purpose of the RESTORE2 tool and its role in improving patient safety.
• Recognise “soft signs” of deterioration (e.g., changes in behaviour, appetite, mobility, or breathing).
• Carry out physical observations including pulse, temperature, blood pressure, respiratory rate, and oxygen saturation.
• Use the National Early Warning Score 2 (NEWS2) to support clinical escalation.
• Communicate concerns effectively using SBARD.
• Escalate concerns promptly to senior staff, GPs, or emergency services.
• Record and report observations accurately in line with organisational policy.
• Promote teamwork and confidence in recognising and responding to deterioration.

Who is it for?

Carers, support workers, nurses, and senior care staff in residential, supported living, domiciliary, or community services.

Particularly relevant for staff working with older adults, people with long-term conditions, or at risk of sudden deterioration.

Delivery:

Face-to-face or blended learning with practical demonstrations.

Includes case studies, group discussions, and observation practice.

This course provides staff with the knowledge and skills to recognise the early signs of sepsis and respond appropriately to this life-threatening condition. It highlights the importance of timely escalation, effective communication, and person-centred care in reducing risks and improving outcomes. The training is aligned with NICE guidance, UK Sepsis Trust resources, and CQC standards.

Course Summary

By the end of this course, learners will be able to:

• Define sepsis and understand how it develops from infections.
• Recognise the early warning signs and symptoms of sepsis in adults, children, and vulnerable individuals.
• Understand high-risk groups, including older adults, those with chronic illness, and immunocompromised individuals.
• Apply structured observation and escalation tools such as NEWS2 and SBARD.
• Respond appropriately in line with organisational policy, escalating concerns to healthcare professionals or emergency services.
• Provide safe, supportive, and person-centred care while awaiting medical intervention.
• Maintain accurate records of observations and actions taken.
• Reflect on the importance of early intervention and multidisciplinary teamwork in sepsis care.

Who is it for?

Carers, support workers, nurses, and managers in residential, supported living, domiciliary, and community care settings.

Delivery:

Face-to-face, online, or blended learning.

Includes case studies, scenario-based discussions, and reflective activities.

This course equips staff with the knowledge and practical skills required to provide safe and compassionate care for individuals with a stoma. It covers different types of stomas, equipment, infection prevention, and troubleshooting common issues, ensuring staff deliver dignified and person-centred support in line with NICE guidance, CQC standards, and organisational policy.

 Course Summary

By the end of this course, learners will be able to:

• Define what a stoma is and understand the different types (colostomy, ileostomy, urostomy).
• Understand the physical, emotional, and psychological impact of living with a stoma.
• Provide safe, hygienic stoma care including pouch changing, emptying, and skin care.
• Apply infection prevention and control measures when delivering stoma care.
• Recognise and manage common stoma complications such as leakage, skin irritation, prolapse, or blockages.
• Promote dignity, independence, and choice for individuals with a stoma.
• Support individuals and families with reassurance, communication, and practical guidance.
• Maintain accurate documentation and report concerns in line with organisational policy.
• Work collaboratively with stoma nurses, healthcare professionals, and families.

Who is it for?

Carers, support workers, nurses, and senior care staff in residential, domiciliary, supported living, or community services.

Delivery:

Face-to-face practical training with demonstrations and supervised practice.

Includes case studies, reflective exercises, and group discussions.

This course provides staff with the knowledge and practical skills to safely administer subcutaneous (SC) injections in line with legislation, professional standards, and organisational policies. It covers anatomy, injection sites, safe preparation and administration, infection prevention, and the management of complications. Training is aligned with NICE guidance, CQC standards, and the Medicines Act 1968.

Course Summary

By the end of this course, learners will be able to:

• Understand what subcutaneous injections are and why they are used.
• Identify common medications administered via SC route (e.g., insulin, anticoagulants).
• Recognise suitable SC injection sites and the importance of site rotation.
• Prepare equipment and medication safely, following infection prevention and control procedures.
• Demonstrate correct SC injection technique, including angle, depth, and safe disposal of sharps.
• Recognise and respond to complications such as lipohypertrophy, infection, or bleeding.
• Accurately record and report medication administration in line with MAR charts and policy.
• Work within scope of role, escalating concerns to senior staff or healthcare professionals when necessary
• Promote dignity, independence, and reassurance for individuals receiving injections.

Who is it for?

Senior carers, support workers, nurses, and managers who are required to administer SC injections in residential, domiciliary, supported living, or community services.

Delivery:

Face-to-face practical training with demonstrations and supervised practice.

Includes case studies, group discussions, and scenario-based learning.